1. Description

Available in the following queues:

• Offline queue;
• Inbound queue;
• Preview dialer;
• Progressive dialer;
• Predictive dialer;
• Chat inbound queue;
• Inbound task queue.

The queue gets those agents with the necessary skills. Skills are specified in the "Skills" tab.

It consists of the following elements:

1. Search field (Fig.1(1));
2. Refresh button (Fig.1(2));
3. Registry (Fig.1(3));
4. Pagination (Fig.1(4)).

Fig. 1. Agents tab

1.1. Search field

The search is performed on the Name column.

It consists of an input field and a close button () displayed when the cursor is placed in the input field. To search by part of a word or a number, use the * symbol. You can also use the * character to replace any number of characters.

1.2. Refresh button

Updating the register table is performed by clicking on the refresh button -

1.3. Registry

The registry is a list of entries of existing objects in this section, each of which consists of a set of fields:

1. Checkbox;
2. Name;
3. Supervisor;
4. Status;
5. Skill.

1.4.1. Checkbox

Use to select one or more entries. An additional removal tool appears after selecting one or more entries. Information about the number of records selected for deletion appears when you hover over this tool.

1.4.2. Name

The name of the agent is displayed here. Clicking on an agent's name opens that agent's General tab.

1.4.3. Supervisor