1. Description

Ending communication with a Subscriber. Depending on the settings, there may be:

1. Ending a call without processing
2. Ending a call with processing

1.1. Ending a call without processing

The call ends with the push of a button.

1.2. Ending a call with processing

The configured processing is displayed after the call is accepted and for a specific time after the end of the call. More information about processing settings can be found here.

There are the following processing options:

1. No dynamic processing schema;
2. With dynamic processing schema.

1.2.1. No dynamic processing schema

Processing without dynamic processing schema - the easy processing. It is displayed in the right block in the Task processing tab.

Simple processing is a form for entering information about a conversation.

After the chat call, a timer is added to the form, which indicates the number of seconds until the form closes (Fig.1). The form closes when the timer reaches zero. Click the button that appears instead of the number of seconds at the set time before the end of processing to add time for processing.

Attention!

Clicking the Send button closes the active call!

Fig. 1. Form for entering information about the call with a timer

If the call was successful, then comments in the call are entered in the Description field.

The No button is clicked if the call is unsuccessful (Fig.2).

Fig. 2. Planning for the next call

The option to schedule the next call is available. To do this, click on the Next task time field. A calendar will open where you can choose the date and time of the next call (Fig.3).

Fig. 3. The choose the date and time of the next call

If there is no need to schedule a specific time for the next call, then the answer (radio button) No (Fig.4) is selected, and the data is filled in without specifying the time.

Fig. 4. Next call without time

1.2.2. With dynamic processing schema

Dynamic windows are a processing setting with a Flow schema. The display will depend on the selected Flow scheme.

It is a processing in the form of forms.

The display of such a page in the Agent's window depends on the scheme selected in the Dynamic processing scheme field on the Processing page of the Queue that the Agent is serving.

It is possible to display elements such as:

1. Information field (Fig.5(1));
2. Input field (Fig.5(2));
3. Date and time picker (Fig.(5(3));
4. A field with a drop-down list (Fig.5(4));
5. Button (Fig.5(5));
6. File container.

Fig. 5. An example of a Dynamic windows

1.2.2.1. Information field

It is designed to display any static information on the page. Can be customized using the Form Text and Form Rich Text Editor components.

1.2.2.2. Input field

It is designed for entering information. It is configured using the Form Textfield component.

1.2.2.3. Date and time picker

It is designed to display a calendar. It is configured using the Form Datetime Picker component.

1.2.2.4. A field with a drop-down list

Clicking on this field opens a list of possible options. It is configured using the Form Select component.

1.2.2.5. Button 

You can create a button using the Generate Form component.

1.2.2.6. File container

It displays a container for input/output files. It is configured using the Form File component.