Only received chat can be transferred.
Click the 
button at the top of the central block to transfer the received chat. After that, a list of possible schemes is displayed in the central block (Fig. 1).
Fig. 1. Schemes for transfer
The list displays schemas that have been previously created in the Admin application.
Near each scheme, a button 
is responsible for transferring the chat to the selected scheme. After pressing this button, the conversation for the Agent is closed, and the chat for the subscriber is transferred to the scheme.
Add Comment