1. Description

They are designed to add Hooks to the Team.

It consists of the following elements:

Creation tool (Fig.1(1));
Refresh button (Fig.1(2));
Registry (Fig.1(3));
Pagination (Fig.1(4)).

1.1. Creation tool

Click the add button to add a new Hook (Fig.1(1)).

After clicking the add button, the Hook modal window opens (Fig. 2). It consists of the Event and Flow schema fields and the Save and Close buttons.

1.1.1. Event

It is used to select an event. When you click on the Event field, a drop-down list opens, from which an event is selected.

There are such events:

Agent status changed.

1.1.2. Flow schema

Here, it is indicated which Flow schema will be processed at the specified event.

When you click on the field, a drop-down list opens from which the Flow schema is selected. If the required Flow schema is not in the drop-down list, use the field as a search field.

How to create a new Flow schema can be found here.

The following variables are available in the schema:

agent_name- the name of the Agent;

status- status (online/offline/pause);

status_payload- reason for the interruption;

agent_id- Agent identifier;

user_id- User identifier;

team_id- Team identifier;

extension- internal number.

1.2. Refresh button

Updating the register table is performed by clicking on the refresh button -

1.3. Registry

The registry is a list of entries of existing objects in this partition, each of which consists of a set of fields:

Checkbox;
Event;
Flow schema;
State;
Editing tool;
Removal tool.

1.3.1. Checkbox

Use to select one or more entries. An additional removal tool appears after selecting one or more entries. Information about the number of records selected for deletion appears when you hover over this tool.

1.3.2. Event

This displays the event's name that needs to send data to another system.

1.3.3. Flow schema

It displays which Flow schema will be processed at the specified event.

1.3.4. State

A switch that is responsible for enabling and disabling the Hook by the position:

- the Hook is enabled;

- the Hook is disabled.

1.3.5. Editing tool

The Hook modal window opens (Fig. 2) after clicking the edit button .

1.3.6. Removal tool

It is used to remove the Hook. After you click the remove button , the Hook is removed.

It consists of the Rows per page field, which indicates the number of entries (it is possible to set from 1 to 1000) per page, and forward and backward buttons for switching pages.

2. Opportunities

2.1. Add a Hook to the Team

Goal

Add Hook to the Team

Preconditions

Access to the Admin application;
Access to the Teams partition in the Admin application;
Permission to create or edit in the Teams partition;
The presence of a Team or the creation of a new one.

Steps

Click on the add button (Fig.1(1)). The Hook modal window opens.
Click on the Event field. A dropdown list of existing events opens.
Select the required event. The dropdown list is closed.
Click on the Flow schema field. A dropdown list of existing Flows schema opens.
Select the required Flow schema. The dropdown list is closed. The Save button becomes active.
Click on the Save button.

Result

The modal window closes. Data saved. The entry has been added to the registry.

2.2. Remove a Hook from a Team

Goal

Remove a Hook from a Team

Preconditions

Access to the Admin application;
Access to the Teams partition in the Admin application;
Permission to create or edit in the Teams partition;
The presence of a Team or the creation of a new one;
At least one Hook entry.

Steps

Find the Hook entry you want to remove.
Click on the delete button - .

Result

The Hook has been removed from the registry.

2.3. Edit a Hook in a Team

Goal

Edit a Hook in a Team

Preconditions

Access to the Admin application;
Access to the Teams partition in the Admin application;
Permission to create or edit in the Teams partition;
The presence of a Team or the creation of a new one;
At least one Hook entry.

Steps

Find the entry for the Hook you want to change
Click the edit button - . The Hook modal window opens.
Enter the necessary changes. The Save button becomes active.
Click on the Save button.

Result

The modal window closes. Data saved.

Hooks (Teams)

1. Description

1.1. Creation tool

1.1.1. Event

1.1.2. Flow schema

1.2. Refresh button

1.3. Registry

1.3.1. Checkbox

1.3.2. Event

1.3.3. Flow schema

1.3.4. State

1.3.5. Editing tool

1.3.6. Removal tool

1.4. Pagination

2. Opportunities

2.1. Add a Hook to the Team

2.2. Remove a Hook from a Team

2.3. Edit a Hook in a Team

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