1. Description
Available in the following queues:
- Outbound IVR queue;
- Progressive dialer;
- Predictive dialer.
AMD determines whether a person is talking to you or a robot. It does this by checking various voice parameters (Fig. 1) specific to the recording.
It consists of the following elements (Fig. 1):
- Use AMD;
- Transfer NOTSURE to an agent.
Fig. 1. AMD tab
- AMD does not detect 100% autoresponders.
- Calls will take longer to connect to an agent because the system listens for the first few seconds of the call to determine if it is an answering machine or an agent.
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