1. Description
The page on which the collected information about events in the system is accumulated.
Present in all types of queues.
It consists of the following elements:
- Refresh button (Fig.1(1));
- Registry (Fig.1(2));
- Pagination (Fig.1(3)).
Fig. 1. Log tab
1.1. Refresh button
Updating the register table is performed by clicking on the refresh button -
1.2. Registry
The registry is a list of entries of existing objects in this section, each of which consists of a set of fields:
- Destination;
- Agent;
- Start;
- End;
- Offering;
- Duration;
- View number;
- Result.
1.2.1. Destination
Here the numbers of members with whom there was an interaction are displayed.
1.2.2. Agent
The name of the agent with which the connection was attempted.
1.2.3. Start
Interaction start time.
1.2.4. End
Interaction end time.
1.2.5. Offering
The time when the call was offered to the agent. The field will be empty if no offer has taken place.
1.2.6. Duration
The duration of the member's interaction with the queuing mechanism.
1.2.7. View number
The number that the member displays on their device when they call. How to set a number can be found here.
1.2.8. Result
There are such options:
- missed;
- timeout;
- failed - потерян, звонок не был соединен с оператором;
- abandoned - заброшен, последующего звонка не предполагается;
- success - успешный.
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