1. Description

They are designed to add hooks to the queue. Hooks are used during integration if webitel needs to send data to another system for some event.

Present in all types of queues.

It consists of the following elements:

1. Creation tool (Fig.1(1));
2. Refresh button (Fig.1(2));
3. Registry (Fig.1(3));
4. Pagination (Fig.1(4)).

Fig. 1. Hooks tab

1.1. Creation tool 

Click the add button to add a new hook (Fig.1(1)). 

After clicking the add button, the Hook modal window opens (Fig. 2). It consists of the Event and Flow fields and the Save and Close buttons.

Fig. 2. Hook modal window

1.1.1. Event

It is used to select an event. When you click on the Event field, a drop-down list opens, from which an event is selected. 

There are such events:

• Joined;
• Answered;
• Offering;
• Bridged;
• Missed;
• Leaving;
• Processing;
• Active.

1.1.2. Flow

Here it is indicated which flow will be processed at the specified event. 

When you click on the field, a drop-down list opens from which the flow is selected. If the required flow is not in the drop-down list, use the field as a search field.

How to create a new flow can be found here.

1.2. Refresh button

Updating the register table is performed by clicking on the refresh button -

1.3. Registry

The registry is a list of entries of existing objects in this section, each of which consists of a set of fields:

1. Checkbox;
2. Event;
3. Flow;
4. State;
5. Editing tool;
6. Removal tool.

1.3.1. Checkbox

Use to select one or more entries. An additional removal tool appears after selecting one or more entries. Information about the number of records selected for deletion appears when you hover over this tool.

1.3.2. Event

This displays the event's name that needs to send data to another system.

1.3.3. Flow

It displays which flow will be processed at the specified event.

1.3.4. State