1. Description

Here you enter information about the Team.

Consists of fields (Fig.1):

1. Name;
2. Strategy;
3. Admin;
4. Description.

Fig. 1. General tab

1.1. Name

Required field.

Here enters the name of the Team.

1.2. Strategy

The field for selecting a strategy for distributing a call to an Agent. It is possible to choose one strategy. 

There are such strategies:

• Random - random choice;
• Agent with fewest calls  - selects the Agent with the fewest calls received;
• Agent with least talk time - selects the Agent who has the most time since the last call;
• Round robin - selects an Agent according to the list of Agent;
• Round robin bucket - selects an Agent according to the percentage of Buckets in the Queue;
• Agent with longest idle time - selects the Agent who has been waiting for the longest;
• By skill level  -  selected Agents based on their Skill levels.

1.3. Поле "Администратор"

Администратор - управляющий командой. Администратором может быть любой супервизор. Есть возможность назначить нескольких администраторов.

1.4. Поле "Описание"

Поле для ввода описания.

2. Возможности

2.1. Изменение имени/описания команды

2.2. Изменение стратегии/администратора команды