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This report contains information about call evaluations conducted by auditors using the web application Webitel Audit.
The dashboard consists of:
Fig.1. "Audit: Agents" dashboard
Designed to filter dashboards by call creation time or the time of its evaluation.
Designed for selecting scorecards for which information needs to be viewed.
Designed to filter all ratings given by an individual user.
Designed for filtering reports by agent's team.
Used to filter all evaluations made by a particular user.
Fig. 2. "Agents" table
Consists of the following columns:
Fig. 3. "Information" block
Consists of the following sub-blocks:
Fig. 4. "Calls" table
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