1. Description

It is designed to configure the parameters of the Queue.

It consists of the following elements (Fig. 1):

1. Max wait time;
2. Discard abandoned after;
3. Agent response timeout;
4. Customer response timeout;
5. Max wait count;
6. Sticky.

Fig. 1. Parameters tab 

1.1. Max wait time

Here enters how long the Subscriber will wait in the Queue. After the expiration of this time, the Subscriber is removed from the Queue.

1.2. Discard abandoned after

Here enters how long the Queuing mechanism will remember the position in the Subscriber's Queue at the end of the chat (the Subscriber ended the chat without waiting for a connection with the Agent). It is used when the Subscriber does not wait for the connection with the Agent, and if he enters to chat again within the time entered in this field, then the position from the previous chat is saved for him.

The time count starts after the Subscriber leaves the chat without waiting for a connection with the Agent.

1.3. Agent response timeout

Here is the amount of time the chat waits for the Agent's response. If the Agent does not answer within the enters time, the chat is automatically closed.

1.4. Customer response timeout

Here is the amount of time to wait for a response from the Subscriber in the chat. If the Subscriber does not answer within the specified time, the chat is automatically closed.

1.5. Max wait count

The maximum number of Subscribers waiting to be connected to the Agent enters here. 

If more Subscribers are waiting for a connection than enter in this field, then such Subscribers will not get into the Queue, and, as a result, the chat will end.

1.6. Sticky

The ability to assign a specific Agent for the Subscriber.

When this switch is activated Sticky agent (sec) field appears.

Sticky agent (sec) - the time the Queuing mechanism waits to connect only with the Agent associated with this Subscriber.

It is used if the Agent to which the Subscriber is attached is busy or is on pause. If the Agent is offline, the Queuing mechanism will not wait but will connect with another Agent.

If, at the end of the time, the Agent bound to the Subscriber is not accessible, then the Queuing mechanism will begin to connect with other Agents.

2. Opportunities

2.1. Change Queue settings