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1. Description

It is designed to configure system settings at the domain level.

It consists of the following elements:

  1. Creation tool (Fig.1(1));
  2. Search field (Fig.1(2));
  3. Refresh button (Fig.1(3));
  4. Registry (Fig.1(4));
  5. Pagination (Fig.1(5)).

Fig. 1. Configuration page

1.1. Creation tool

Use the Add button to create a new configuration (Fig.1(1)). The New parameter modal window (Fig.2) opens after clicking the button. 

Fig. 2. New parameter modal window

The New parameter modal window consists of the Parameter field. Clicking on it opens a list of available options. After selecting a parameter, an additional Value field or Status switch appears.

In the Value field, enter the value of the selected parameter.

The State switch is responsible for the true/false value of the selected parameter.

The following options are available:

  1. enable_omnichannel;
  2. member_chunk_size;
  3. enable_2FA;
  4. scheme_version_limit;
  5. amd_cancel_not_human;
  6. search_number_length;
  7. chat_ai_connection;
  8. password_regular_expression;
  9. password_validation_text.

1.1.1. enable_omnichanne

When set to true, allows you to receive calls and chat at the same time.

1.1.2. member_chunk_size

It is used when bulk importing Subscribers to optimize the database. When loading in this way, the value of this parameter indicates the number of Subscribers that will be imported in one go.

1.1.3. enable_2FA 

The Status switch determines whether two-factor authentication is enabled or disabled.

1.1.4. scheme_version_limit

The maximum number of saved previous versions of the Flow Scheme. It is set in the Value field.

1.1.5. amd_cancel_not_human

If AMD defined the result as Cancel, such values are not included in the percentage abandoned for the dialer if the State switch is on. If the State switch is off, such values are included in the percentage abandoned.

1.1.6. search_number_length

If the parameter is set, the system searches for a contact during any call by comparing the number from the end based on the number of digits set in this parameter. If the parameter is not set, the search is done by a complete match. This is used to improve contact identification by inbound or outbound phone numbers.

Example:

Call from the number +380991234567.
Contact X with the number 380991234567 is created in the system.
If search_number_length = 10, then the search will be performed on ten numbers from the end.
That is, the check will be performed on the value 0991234567. And when you call from the number +380991234567, contact X will be identified.

1.1.7. chat_ai_connection

In the value sets the connection string to the machine learning model server. The component Chat AI used in the Flow Schema will connect to this address if the setting is set. If the address is set directly in the Flow Schema (Chat AI component), the connection will be made using it.

1.1.8. password_regular_expression 

The value of this parameter specifies a regular expression for the User password.

1.1.9. password_validation_text

The value of this parameter specifies the text that will be displayed if the value entered in the Password field does not fall under the specified regular expression (div.password_regular_expression) (Fig.3).

Fig. 3. Display password_validation_text

1.2. Search field

The search is performed on the Parameter column.

It consists of an input field and a close button () displayed when the cursor is placed in the input field. To search by part of a word or a number, use the * symbol. You can also use the * character to replace any number of characters.

1.3. Refresh button

Updating the register table is performed by clicking on the refresh button -

(Fig.1 (3)).

1.4. Registry

The registry is a list of entries of existing objects in this section, each of which consists of a set of fields:

  1. Checkbox;
  2. Parameter;
  3. Value;
  4. Editing tool;
  5. Removal tool.

1.4.1. Checkbox

Used to select one or more entries. An additional removal tool appears after selecting one or more entries. Information about the number of entries chosen for deletion appears when you hover over this tool. When you click on it, a modal confirmation window appears. It contains the Yes, No, and close () buttons. Clicking the Yes button deletes the entries. Clicking the No button closes the modal window, and the entries are not deleted.

All records on the page will be selected if you select the checkbox in the header.

Fig. 4. Confirm deletion modal window

1.4.2. Parameter

The parameter names are displayed here.

1.4.3. Value

The parameter value is displayed here.

1.4.4. Editing tool

When you click the  button, the Edit parameter modal window opens (Fig. 5), in which you can make changes.

Fig. 5. Edit parameter modal window

Depending on the parameter, the modal window can have several variants (Fig. 6).

Fig. 6. Edit parameter modal window

1.4.5. Removal tool

It is used to remove an object with confirmation through a modal window. A modal confirmation window appears after clicking the button. Clicking the Yes button - deletes the object and the entry. Clicking the No button closes the modal window, and the object is not deleted.

Fig. 5. Confirm deletion modal window

1.5. Pagination

It consists of the Rows per page field, which indicates the number of entries (it is possible to set from 1 to 1000) per page, and forward and backward buttons for switching pages.

2. Opportunities

2.1. Create a Configuration

Goal

Create a Configuration

Preconditions
  1. Access to the Admin application;
  2. Access to the Configuration section in the Admin application;
  3. Permission to create in the Configuration section.

Steps


  1. Click the Add button. The New parameter modal window opens.
  2. Enter data. The Save button becomes active.
  3. Click the Save button.

Result

The modal window closes. Configuration is created.

2.2. Delete a Configuration

Goal

Delete a Configuration

Preconditions
  1. Access to the Admin application;
  2. Access to the Configuration section in the Admin application;
  3. Permission to select and delete in the Configuration section;
  4. The presence of at least one Configuration.

Steps


  1. Find the Configuration you want to delete in the registry;
  2. Click on the delete button — . A modal window opens to confirm the deletion;
  3. Click the Yes button.

Result

The modal window closes. The Configuration is removed.

2.3. Delete several Configurations

Goal

Delete several Configurations

Preconditions
  1. Access to the Admin application;
  2. Access to the Configuration section in the Admin application;
  3. Permission to select and delete in the Configuration section;
  4. The presence of at least one Configuration.

Steps


  1. Find the Configurations you want to delete in the registry. Select them using the checkbox;
  2. Click on the delete button at the top of the registry. A modal window opens to confirm the deletion.
  3. Click the Yes button.

Result

The modal window closes. Configurations are removed.

2.4. Edit a Configuration

Goal

Edit a Configuration

Preconditions
  1. Access to the Admin application;
  2. Access to the Configuration section in the Admin application;
  3. Permission to edit in the Configuration section;
  4. The presence of at least one Configuration.

Steps


  1. Find the Configuration you want to edit in the registry.
  2. Click on the edit button in the entry of this Configuration. The Edit parameter modal window opens.
  3. Make changes.
  4. Click the Save button.

Result

The modal window closes. Data saved.

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