Basic Architecture of the Industrial Environment

For an industrial environment with an average load of up to 400 thousand calls per day (250-350 simultaneous calls with call recording) and about 100 thousand chats per day, it is necessary to prepare 3 virtual machines, which are described in paragraphs 1-3 of the table below. You just need to install the operating system and leave Internet access to be able to download and install all additional software. After installation is complete, Internet access from virtual machines can be disabled. Access to the servers is provided to developers via SSH with the root user permissions for the time which is needed for the applications installation and testing. Virtual machines 1-3 should be able to operate on the same VLAN without filtering traffic by ports (allow all).

The reservation should be provided by the capacity of virtual machines.

Object	Software	Resources (min)	Connectivity	Description

Object	Software	Resources (min)	Connectivity	Description
1. Telephony application server	Debian 12 Linux 64bit — basic server installation with SSH connection; Additionally, we will install: OpenSIPS 3.4; rtpengine; nginx; SSL;	4 vCPU > 2,6 GHz (Haswell generation or newer), No more than 2 virtual cores per 1 physical core 8Gb RAM 60 GB, 1000 IOPS, 1 network interface >= 1 GbE	in-out: 80/tcp, 443/tcp, 5060/tcp, 5060/udp in-out: 10000-50000/udp	Telephony server. SSL certificates with a trusted CA are required to provide a secure connection via HTTPS protocol and telephony in a browser.
2. Database Server	Debian 12 Linux 64bit — basic server installation with SSH connection; Additionally, we will install: Linux; PostgreSQL 15; Grafana; Consul; RabbitMQ;	8 vCPU, > 2,8 GHz (Haswell generation or newer), No more than 2 virtual cores per 1 physical core 16Gb RAM 60 GB, 1000 IOPS 250 GB, 2000 IOPS 1 network interface >= 1 GbE		Database. Microservice registration service. Messaging bus. We recommend duplicating the server to configure Streaming Replica.
3. Application Server	Debian 12 Linux 64bit — basic server installation with SSH connection; Additionally, we will install: FreeSWITCH 10; Webitel FlowManager; Webitel App; Webitel API GW; Storage; CallCenter; Engine; Messages	8 vCPU, > 2,6 GHz (Haswell generation or newer), No more than 2 virtual cores per 1 physical core 16Gb RAM 80 GB, 1000 IOPS 1 TB, 200 IOPS, <10 мс (if S3 is not used) 1 network interface >= 1 GbE		Applications server. Server for creating voice menus. Storage of conversation recordings.
4. External Data Services				Interaction with external systems runs via HTTP REST.
5. Team	Microsoft Windows 11 / Linux 64bit Google Chrome / Microsoft Edge (the latest or previous version)	4 vCPU 8Gb RAM	Connection to the IS not less than 2 Mb/s per user, with delays of no more than 15-20 ms.	Employees’ workplace
6. Hardware SIP Phone			Connection to the IS not less than 5 Mb/s per device, with delays of no more than 15-20 ms. in-out: 5060/udp, 10000-20000/udp	Hardware phone with SIP 2.0 protocol support
7. PSTN				Public Switched Telephone Network is a general subscriber communication network, the access to which is provided by telephone sets, PBX, and data transmission equipment.

	Connection speed	Delay (Ping)	Jitter	Packet Loss

	Connection speed	Delay (Ping)	Jitter	Packet Loss
WebRTC	For audio calls: at least 100–300 Kbps. For video calls (standard quality): at least 1–2 Mbps. For high-quality video (HD or Full HD): at least 2–4 Mbps. For conferences or streams (4K video): 8–25 Mbps is recommended.	Optimal delay for WebRTC should be less than 50 ms. Acceptable delay: 50-100 ms. If delay exceeds 150 ms, noticeable delays during calls or video may occur.	Optimal jitter should be less than 30 ms. Jitter refers to variations in packet delay, and high jitter can significantly degrade audio or video quality. Jitter over 50 ms can cause distortion or delays in audio/video.	Optimal packet loss for WebRTC: less than 1%. Loss of up to 2-3% may be acceptable for audio, but it will degrade video quality. Loss above 5% will significantly impair communication, causing noticeable interruptions, artifacts, or video 'freezes'.