| | | |
|---|
Auto-answer - automatic acceptance of a call, chat, or task | | wbt_auto_answer | | true - auto-answer is enabled;
false - auto-answer is disabled, acceptance is done by the Agent clicking the answer button;
integer (greater than 0) - the delay in milliseconds before the auto-answer is performed |
| wbt_auto_answer = 1500 - pick up the call with a delay of 1.5 seconds.
Assigned in Queue settings.
|
Hiding the Subscriber number that is displayed to the user in the Workspace | wbt_hide_number | true - the Subscriber's number is hidden except for the last two digits;
false - the Subscriber's number is fully visible to the User in Workspace.
| Assigned in Queue settings. |
Automatically opens the link specified in the variable in a new browser tab when a call/chat/task is accepted. | link | The link that needs to be opened, for example: https://www.webitel.ua/ | Assigned in the Member settings. |
The ability to work with one or multiple channels simultaneously | omnichannel | true – allows working with multiple channels at the same time (calls + chats + tasks);
false – allows working with only one channel at a time.
| Available channels: |