Outbound IVR Queue (Queues)

Owned by Olesya Tantsyura
Last updated: May 09, 2023 by Olga Chorna
1 min read

1. Description

Outbound IVR queue means calling Members without the involvement of Agents. Allows organizing automatic customer engagement by making automated voice calls using pre-recorded files or speech synthesis and recognition technologies.

IVR (Interactive Voice Response), interactive voice menu - a system of pre-recorded voice messages that routes calls within the call center using the information entered by the Members on the telephone keypad using touch-tone dialing.

It consists of the following tabs:

Permissions and Logs tabs are available after entering the data in the required fields and saving as well as for existing Queues.