1. Description

Progressive Dialer - outbound campaign with Agent reservation. Simultaneous dialing to the Members and Agent.

The Dialer can make a call to one Member per Agent and make a call to several Members per Agent. The call is dropped when the Dialer has reached the Member, but there is no free Agent.

It consists of the following tabs:

• General;
• Parameters;
• Processing;
• Agents;
• Skills;
• Resources;
• Buckets;
• AMD;
• Hooks;
• Variables;
• Permissions;
• Log.

Permissions and Log tabs are available after entering the data in the required fields and saving and for existing Queues.