1. Description

Displays a list of variables assigned in the routing, the processing result (Fig.1), and the AMD results. If no variables are available - this is notified.

Fig. 1. Call info tab

An Agent comment can also be displayed in this tab.

The voice recognition prediction will be displayed if the auto-detection functionality is configured and enabled in the Queue.

With AMD functionality enabled, the following options are possible:

• NOTSURE - not sure;
• HUMAN - a person;
• MACHINE - voice recording, for example, an answering device;
• CANCEL - the Member canceled the call while the recognition occurred.

With the Artificial Intelligence (AI AMD) functionality enabled, the following options are possible:

• human - a person;
• silence - silence;
• ringback - beeps;
• voicemail - voice recording, for example, an answering device.