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1. Description

It is designed to configure the parameters of the Queue.

It consists of the following elements (Fig. 1):

  1. Wait between retries;
  2. Max attempts;
  3. Max tasks;
  4. Sort members retries by descending;
  5. Sticky.

Fig. 1. Parameters tab 

1.1. Wait between retries 

The time between attempts to connect is the time after which the connection will be retried.

1.2. Max attempts

Yere enters the number of attempts to connect.

1.3. Max tasks

The maximum allowed number of parallel outgoing tasks.

If you assign a negative value, all resources will be used.

If the value is 0, no tasks are performed.

1.4. Sort members retries by descending

Sort the list of tasks whose connection time was missed, descending (by the amount of time that is counted from the scheduled connection time to the current moment).

1.5. Sticky

The ability to assign a specific Agent.

2. Opportunities

2.1. Change Queue settings

Goal

 Change Queue settings

Preconditions
  1. Access to the Admin application;
  2. Access to the Queues partition in the Admin application;
  3. Permission to edit or create in the Queues partition;
  4. The presence of an Offline Queue or the creation of a new one.

Steps


  1. Click on the field you want to change.
  2. Make the necessary changes (the number can be set using the buttons)
  3. Click the Save button

Result

Data saved.

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