Accept a job

An audible signal accompanies an inbound job. It is displayed in the left block in the Jobs section (Fig.1).

Fig. 1. Inbound job

Click the Accept button in the central or left block to accept the job. The Decline button closes the job for the Agent. Such a job will be allocated to another Agent until it is accepted.

Dynamic windows open in the right block (Fig.2) after acceptance. Dynamic windows are configured depending on the task and have a different look.

Fig. 2. Accepted job

The Close button in the central block closes the job for the Agent.