1. Description

Available in the following queues:

• Offline queue;
• Inbound queue;
• Preview dialer;
• Progressive dialer;
• Predictive dialer;
• Chat inbound queue;
• Inbound task queue.

The queue gets those agents with the necessary skills. Skills are specified in the "Skills" tab.

It consists of the following elements:

1. Search field (Fig.1(1));
2. Refresh button (Fig.1(2));
3. Registry (Fig.1(3));
4. Pagination (Fig.1(4)).