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1. Description

Available in the following queues:

  • Offline queue;
  • Inbound queue;
  • Preview dialer;
  • Progressive dialer;
  • Predictive dialer;
  • Chat inbound queue;
  • Inbound task queue.

The queue gets those agents with the necessary skills. Skills are specified in the "Skills" tab.

It consists of the following elements:

  1. Search field (Fig.1(1));
  2. Refresh button (Fig.1(2));
  3. Registry (Fig.1(3));
  4. Pagination (Fig.1(4)).


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