1. Description
Available in the following queues:
- Offline queue;
- Inbound queue;
- Preview dialer;
- Progressive dialer;
- Predictive dialer;
- Chat inbound queue;
- Inbound task queue.
The queue gets those agents with the necessary skills. Skills are specified in the "Skills" tab.
It consists of the following elements:
- Search field (Fig.1(1));
- Refresh button (Fig.1(2));
- Registry (Fig.1(3));
- Pagination (Fig.1(4)).
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