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The queue gets those agents with the necessary skills. Skills are specified in the "Skills" tab.
It consists of the following elements:
- Search field (Fig.1(1));
- Refresh button (Fig.1(2));
- Registry (Fig.1(3));
- Pagination (Fig.1(4)).
Fig. 1. Agents tab
1.1. Search field
The search is performed on the Name column.
Include Page Search field Search field
1.2. Refresh button
(Fig.1 (2)).Include Page Refresh button Refresh button
1.3. Registry
The registry is a list of entries of existing objects in this section, each of which consists of a set of fields:
- Checkbox;
- Name;
- Supervisor;
- Status;
- Skill.
1.4.1. Checkbox
Use to select one or more entries. An additional removal tool appears after selecting one or more entries. Information about the number of records selected for deletion appears when you hover over this tool.
1.4.2. Name
The name of the agent is displayed here. Clicking on an agent's name opens that agent's General tab.