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1. Description

It is designed to configure the parameters of the Queue.

It consists of the following elements (Fig. 1):

  1. Originate timeout;Recording

  3. Dialing Attempts per each phone number;
  4. Recording.

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Fig. 1. Parameters tab 

1.1. Originate timeout

The duration of dialing the Subscriber, that is, how long we will wait for a response from the Subscriber.

1.2.

Recording

Ability to record a conversation.

The Start record after answer switch appears if the switch is on. It is responsible for recording after the Member has answered

Access to pause when there are more online agents than:

What the minimum number of online Agents should be for the Agent to be able to switch to pause mode is entered here.

An Agent cannot go into pause mode if the number of Agents online is equal to or less than the number entered in this field.

1.3. Dialing Attempts per each phone number

Responsible for the ability to make attempts to dial each number entered for a particular Member.

1.4. Recording

Ability to record a conversation.

The Start record after answer switch appears if the switch is on. It is responsible for recording after the Member has answered.

2.  Opportunities

2.1. Change Queue settings

Goal

 Change Queue settings

Preconditions
  1. Access to the Admin application;
  2. Access to the Queues section in the Admin application;
  3. Permission to edit or create in the Queues section;
  4. The presence of an Offline Queue or the creation of a new one.

Steps


  1. Click on the field you want to change.
  2. Make the necessary changes (the number can be set using the buttons)
  3. Click the Save button

Result

Data saved.


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