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1. Description

It is designed to configure the parameters of the Queue.

It consists of the following elements (Fig. 1):

  1. Originate timeout;
  2. Wait between retries;
  3. attempts
  4. Max tasksattempts;
  5. Sort members retries by descending;
  6. Strict circuit;
  7. Dialing Attempts per each phone number.

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Fig. 1. Parameters tab 

1.1. Originate timeout

The maximum time to execute the Flow schema.

1.2. Wait between retries 

The time between attempts is the time after which the Flow scheme will be retried.

It is taken into account in the case when the Flow scheme still needs to be completed for the first or previous time.

1.3. Max

attempts

Here enters the number of attempts to execute the schema.

1.4. Max

tasks

The maximum allowed number of parallel outgoing tasks.

If you assign a negative value, all resources will be used.

If the value is 0, no tasks are performed.

1.4. Max attempts

Here enters the number of attempts to execute the schema.

1.5. Sort members retries by descending

Sort the list of tasks whose connection time was missed, descending (by the amount of time counted from the scheduled connection time to the current moment).

1.6. Strict circuit

The strategy means that at first, the execution of the Flow schemes will go through one attempt, and then it will take into account the retry time and go through the second attempt.

The time of the next call is specified in the Wait between retries field. 

If the time of the next call has not yet come, and the calls to members on the first attempt have already ended, then the dialer will wait until the time of the next call for some members comes.

1.7. Dialing Attempts per each phone number

Responsible for the ability to make attempts to dial each number entered for a particular Member.

2. Opportunities

2.1. Change Queue settings

Goal

 Change Queue settings

Preconditions
  1. Access to the Admin application;
  2. Access to the Queues partition in the Admin application;
  3. Permission to edit or create in the Queues partition;
  4. The presence of an Offline Queue or the creation of a new one.

Steps


  1. Click on the field you want to change.
  2. Make the necessary changes (the number can be set using the buttons)
  3. Click the Save button

Result

Data saved.


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