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1. Description
It is designed to configure the parameters of the Queue.
It consists of the following elements (Fig. 1):
- Wait between retries;
- Max attemptstasks;
- Max tasksattempts;
- Access to pause when there are more online agents than:
- Sort members retries by descending;
- Sticky.
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Fig. 1. Parameters tab
1.1. Wait between retries
The time between attempts to connect is the time after which the connection will be retried.
1.2
. Max attemptsYere enters the number of attempts to connect.
1.3. Max tasks
The maximum allowed number of parallel outgoing tasks.
If you assign a negative value, all resources will be used.
If the value is 0, no tasks are performed.
1.3. Max attempts
Yere enters the number of attempts to connect.
1.4. Access to pause when there are more online agents than:
What the minimum number of online Agents should be for the Agent to be able to switch to pause mode is entered here.
An Agent cannot go into pause mode if the number of Agents online is equal to or less than the number entered in this field.
1.5. Sort members retries by descending
Sort the list of tasks whose connection time was missed, descending (by the amount of time that is counted thunted from the scheduled connection time to the current moment).
1.
56. Sticky
The ability to assign a specific Agent.
2. Opportunities
2.1. Change Queue settings
Goal | Change Queue settings |
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Preconditions |
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Steps |
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Result | Data saved. |
Table of Contents |
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