1. Description

It is designed to add buckets Buckets to the queueQueue. More information about buckets Buckets can be found here.

Available in the following queues:

• Offline queue;
• Outbound IVR queue;
• Preview dialer;
• Progressive dialer;
• Predictive dialer;
• Inbound job queue;
• Outbound job queue.

It consists of the following elements:

1. Search field (Fig.1(1));
2. Creation tool (Fig.1(2));
3. Refresh button (Fig.1(3));
4. Registry (Fig.1(4));
5. Pagination (Fig.1(5)).

Image RemovedImage Added

Fig. 1. Buckets tab

1.1. Search field

The search is performed on the Buckets column.

1.2. Creation tool 

Click the add button to add a new resource group (Fig. 1 (2)).  After clicking the add button, the Bucket Add bucket modal window opens (Fig. 2). It consists of the Bucket and Priority fields and the Save and Close buttons.

Image RemovedImage Added

Fig. 2. Bucket Add bucket modal window

1.3. Refresh button

1.4. Registry

The registry is a list of entries of existing objects in this partitionsection, each of which consists of a set of fields:

1. Checkbox;
2. Buckets;
3. Priority;
4. State;
5. Editing tool;
6. Removal tool.

1.4.1. Checkbox

Use Used to select one or more entries. An additional removal tool appears after selecting one or more entries. Information about the number of records selected for deletion appears when you hover over this tool.

1.4.2. Buckets

The This displays the name of the buckets is displayed hereadded Bucket.

Buckets for a member are assigned when loading members on the queue pageYou can see how to create a Bucket here.

1.4.3. Priority

This field displayed displays the bucket Bucket priority (which bucket will be used first). The higher the number, the higher the priority.

Buckets for a Member are assigned when loading Members on the Queue page.

1.4.4. State

A switch that is responsible for enabling and disabling the bucket Bucket by the position:

Image Removed Image Added - the bucket Bucket is enabled;

Image RemovedImage Added- the bucket Bucket is disabled.

1.4.5. Editing tool

The Bucket Edit bucket modal window opens (Fig. 23) after clicking the edit button (Image RemovedImage Added).

Image Added

Fig. 3. Edit bucket modal window 

1.4.6. Removal tool

It is used to remove a bucket Bucket from the registry entries. After you click the remove button (Image RemovedImage Added), the bucket Bucket entry is removed.

1.5. Pagination

2. Opportunities

2.1. Add

a Bucket to the

Queue

2.2. Remove a

Bucket from

the Queue

Goal	Remove a

bucket

Bucket from

a queue

the Queue
Preconditions	Access to the Admin application; Access to the Queues

partition

section in the Admin application; Permission to create

,

or edit

,

in the Queues

partition

section; The presence of a

queue

Queue or the creation of a new one; At least one

bucket

Bucket entry.
Steps	Find the

bucket

Bucket entry you want to remove. Click on the delete button -

Image Removed

Image Added.
Result	The

bucket

Bucket has been removed from the registry.

2.3. Edit a

Bucket in

the Queue

Goal	Edit a

bucket

Bucket in

a queue

the Queue
Preconditions	Access to the Admin application; Access to the Queues

partition

section in the Admin application; Permission to create

,

or edit

,

in the Queues

partition

section; The presence of a

queue

Queue or the creation of a new one; At least one

bucket

Bucket record.
Steps	Find the entry for the

bucket

Bucket you want to change Click the edit button-

Image Removed.

Image Added. The

Bucket

Edit bucket modal window opens. Click on the Priority field. Enter the necessary changes. The Save button becomes active. Click on the Save button.
Result	The modal window closes. Data saved.