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1. Description

It is designed to create queue variablesQueue Variables.

Present in all types of queues.

It consists of the following elements:

  1. Creation tool (Fig.1(1));
  2. Key (Fig.1(2));
  3. Value (Fig.1(3));
  4. Removal tool (Fig.1(4)).

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Fig. 1. Variables tab

1.1. Creation tool

Click the add button to add a new variable (Fig.1(1)). After that, a new line appears with empty fields Key, Value, and a removal tool Key and Value empty fields and the removal tool.

Info

In addition to the link variable, you can write the link_open_timeout_sec variable, where,

link — a link;
link_open_timeout_sec — the delay of opening the link after accepting the call.

1.2. Key

 The field for entering the key.

1.3. Value

 The field for entering the value.

1.4. Removal tool

It is used to remove the entry. After you click the remove button (Fig.1(4)), the entry Variable is removed.

2. Opportunities

2.1. Add a

variable

Variable to the

queue

Queue

Goal

2.1. Add a

variable

Variable to the

queue

Queue

Preconditions
  1. Access to the Admin application;
  2. Access to the Queues
partition
  1. section in the Admin application;
  2. Permission to create
,
  1. or edit
,
  1. in the Queues
partition
  1. section;
  2. The presence of a
queue
  1. Queue or the creation of a new one.

Steps


  1. Click the add button -
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  1. Image Added.
  2. Enter data into the Key and Value fields.
  3. Click the Save button.

Result

The
variable
Variable is saved.

2.2. Remove the

variable

Variable from the

queue

Queue

Goal

Remove the

varible

Variable from the

queue

Queue

Preconditions
  1. Access to the Admin application;
  2. Access to the Queues
partition
  1. section in the Admin application;
  2. Permission to delete
,
  1. in the Queues
partition
  1. section;
  2. The presence of a
queue
  1. Queue or the creation of a new one;
Have at
  1. At least one
variable entry
  1. Variable

Steps


  1. Find the entry of the
variable
  1. Variable you want to remove.
  2. Click the remove button -
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  1. Image Added.

Result

The
variable
Variable is removed from the registry entries.

2.3. Change the

variable

Variable in the

queue

Queue

Goal

 Change the variable Variable in the queueQueue

Preconditions
  1. Access to the Admin application;
  2. Access to the Queues partition section in the Admin application;
  3. Permission to create , or edit , in the Queues partitionsection;
  4. The presence of a queue Queue or the creation of a new one;
  5. Have at At least one variable Variable entry. 

Steps


  1. Find the entry of the variable Variable you want to edit.
  2. Enter data into the Key and/or Value fieldsthe fields.
  3. Click the Save button.

Result

The variable Variable is changed.


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