1. Description

They are This section is designed to add hooks Hooks to the queueQueue. Hooks are used during integration if webitel Webitel needs to send data to another system for some event.

Present in all types of queues.

It consists of the following elements:

1. Creation tool (Fig.1(1));
2. Refresh button (Fig.1(2));
3. Registry (Fig.1(3));
4. Pagination (Fig.1(4)).

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Fig. 1. Hooks tab

1.1. Creation tool 

Click the add button to add a new hook (Fig.1(1)). 

After clicking the add button, the Hook modal window opens (Fig. 2). It consists of the Event and Flow fields and the Save and Close buttons.

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Fig. 2. Hook modal window

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Creation tool - Hooks (Queue) Creation tool - Hooks (Queue)

1.1.1. Event

It is used to select an event. When you click on the Event field, a drop-down list opens, from which an event is selected. 

There are such events:

• Joined;
• Answered;
• Offering;
• Bridged;
• Missed;
• Leaving;
• Processing;
• Active.

1.1.2. Flow schema 

Here it is indicated which flow Flow schema will be processed at for the specified event. 

When you click on the field, a drop-down list opens from which the flow Flow schema is selected. If the required flow Flow schema is not in the drop-down list, use the field as a search field.

How to create a new flow can Flow schema can be found here.

1.2. Refresh button

1.3. Registry

The registry is a list of entries of existing objects in this section, each of which consists of a set of fields:

1. Checkbox;
2. Event;
3. Flow schema;
4. State;
5. Editing tool;
6. Removal tool.

1.3.1. Checkbox

Use Used to select one or more entries. An additional removal tool appears after selecting one or more entries. Information about the number of records selected for deletion appears when you hover over this tool.

1.3.2. Event

This displays the event's name that needs to send data to another system.

1.3.3. Flow schema  

It displays which flow Flow schema will be processed at for the specified event.

1.3.4. State

A switch that is responsible for enabling and disabling the hook Hook by the position:

Image Removed Image Added - the hook Hook is enabled;

Image RemovedImage Added- the hook Hook is disabled.

1.3.5. Editing tool

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Editing tool - Hooks (Queue) Editing tool - Hooks (Queue)

1.3.6. Removal tool

It is used to remove the hook from the registry entriesHook. After you click the remove button (Image RemovedImage Added), the hook entry Hook is removed.

1.4. Pagination

2. Opportunities

2.1. Add a

Hook to the

Queue

2.2. Remove a

Hook from

the Queue

Goal	Remove a

hook

Hook from

a queue

the Queue
Preconditions	Access to the Admin application; Access to the Queues section in the Admin application; Permission to create

,

or edit

,

in the Queues section; The presence of a

queue

Queue or the creation of a new one; At least one

hook record

Hook entry.
Steps	Find the

hook

Hook entry you want to remove. Click on the delete button -

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Image Added.
Result	The

hook

Hook has been removed from the registry.

2.3. Edit a

Hook in

the Queue

Goal	Edit a

hook

Hook in

a queue

the Queue
Preconditions	Access to the Admin application; Access to the Queues section in the Admin application; Permission to create

,

or edit

,

in the Queues section; The presence of a

queue

Queue or the creation of a new one; At least one

hook record

Hook entry.
Steps	Find the entry for the

hook

Hook you want to change Click the edit button-

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Image Added.  The

Hook

Edit hook modal window opens. Enter the necessary changes. The Save button becomes active. Click on the Save button.
Result	The modal window closes. Data saved.