1. Description

It is designed to configure the parameters of the Queue.

It consists of the following elements (Fig. 1):

1. Originate timeout;

2. Wait between retries;

3. Max attempts;

4. Access to pause when there are more online agents than;

5. Dialing Attempts per each phone number;

6. Recording;

7. Sticky.

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Fig. 1. Parameters tab 

1.1. Originate  Originate timeout

The duration of dialing the Subscriber, that is, how long we will wait for a response from the Subscriber.

1.2. Wait between retries

The time between attempts is the time after which the next call will be made.

1.3. Max attempts

The number of attempts to call the Subscriber is entered here. If it is not connected to the Subscriber for the specified number of attempts, then dialing such a Subscriber stops.

1.4. Access to pause when there are more online agents than:

What the minimum number of online Agents should be for the Agent to be able to switch to pause mode is entered here.

An Agent cannot go into pause mode if the number of Agents online is equal to or less than the number entered in this field.

1.

5. Dialing Attempts per each phone number

Responsible for the ability to make attempts to dial each number entered for a particular Member.

1.

6. Recording

Ability to record a conversation.

The Start record after answer switch appears if the switch is on. It is responsible for recording after the Member has answered.

1.7. Sticky

The ability to assign a specific Agent for the Member. An Agent can be chosen when loading a Member into the Queue or when adding a Member — in the General tab in the Agent field.

2.  Opportunities

2.1. Change

Queue settings