1. Description

They are designed to add Hooks to the Queue. Hooks are used during integration if Webitel needs to send data to another system for some event.

It consists of the following elements:

1. Creation tool (Fig.1(1));
2. Refresh button (Fig.1(2));
3. Registry (Fig.1(3));
4. Pagination (Fig.1(4)).

Fig. 1. Hooks tab

1.1. Creation tool 

Click the add button to add a new Hook (Fig.1(1)). 

After clicking the add button, the Hook modal window opens (Fig. 2). It consists of the Event and Flow schema fields and the Save and Close buttons.

Fig. 2. Hook modal window

1.1.1. Event

It is used to select an event. When you click on the Event field, a drop-down list opens, from which an event is selected. 

There are such events:

• Joined;
• Answered;
• Offering;
• Bridged;
• Missed;
• Leaving;
• Processing;
• Active.

1.1.2. Flow schema 

Here it is indicated which Flow schema  will be processed at the specified event. 

When you click on the field, a drop-down list opens from which the Flow schema is selected. If the required Flow schema is not in the drop-down list, use the field as a search field.

How to create a new Flow schema can be found here.

1.2. Refresh button

Updating the register table is performed by clicking on the refresh button - .

1.3. Registry

The registry is a list of entries of existing objects in this partition, each of which consists of a set of fields:

1. Checkbox;
2. Event;
3. Flow schema;
4. State;
5. Editing tool;
6. Removal tool.

1.3.1. Checkbox

Use to select one or more entries. An additional removal tool appears after selecting one or more entries. Information about the number of records selected for deletion appears when you hover over this tool.

1.3.2. Event

This displays the event's name that needs to send data to another system.

1.3.3. Flow schema  

It displays which Flow schema will be processed at the specified event.

1.3.4. State

A switch that is responsible for enabling and disabling the Hook by the position:

- the Hook is enabled;

- the Hook is disabled.

1.3.5. Editing tool

The Hook modal window opens (Fig. 2) after clicking the edit button .

1.3.6. Removal tool

It is used to remove the Hook. After you click the remove button , the Hook is removed.

1.4. Pagination

It consists of the Rows per page field, which indicates the number of entries (it is possible to set from 1 to 1000) per page, and forward and backward buttons for switching pages.

2. Opportunities

2.1. Add a Hook to the Queue

2.2. Remove a Hook from a Queue

2.3. Edit a Hook in a Queue