1. Description

It is designed to configure the parameters of the predictive dialer.

It consists of the following elements (Fig. 1):

1. Originate timeout (hh:mm:ss);
2. Max wait time (hh:mm: ss);
3. Wait between retries (hh:mm: ss);
4. Recalculation interval;
5. Max call attempts;
6. Min predict attempts;
7. Max agent lose calls;
8. Max agent lines;
9. Max abandoned %;
10. Abandon rate adjustment;
11. Playback silence;
12. Max calls;
13. Sort members retries by descending;
14. Strict circuit;
15. Retry abandoned;
16. Recording;
17. Dialing Attempts per each phone number;
18. Allow greeting agent;
19. Endless;
20. Sticky.

Fig. 1. Parameters  tab 

1.1. Originate timeout (hh:mm:ss)

Duration of dialing to the member. How long we will wait for a response from the member.

1.2. Max wait time (hh:mm:ss)

The maximum time the member can wait to connect with the agent after the member accepts the call.

1.3. Wait between retries (hh:mm:ss)

The time between dialing attempts is the time after which the next call will be made.

1.4. Recalculation interval

Here you select the amount of time for which statistics will be taken into account to calculate the internal parameters for the dіaler's work.

For example, the Recalculation interval is 1 hour. Dialer parameters are recalculated every 30 seconds, taking into account statistics for the last hour.

A drop-down list opens by clicking on the "Recalculation interval" field, from which an interval is selected.

1.5. Max call attempts

The number of attempts to call the member is indicated here. Dialing to a member stops if it is impossible to connect to the member for the specified number of attempts.

1.6. Min predict attempts

The minimum number of successful attempts to connect the member with the agent is required to collect statistical information for the predictive dialer. The dialer works in the progressive dialing mode until this indicator is reached.

1.7. Max agent lose calls

In one iteration of dialing this agent, the maximum number of successful calls to members that were not accepted by the agent (the agent is not released). After reaching the number of Abandoned calls specified in this column, the system stops making new sets of members for this agent until the next successful connection with the member.

1.8. Max agent lines

The maximum allowable number of parallel outgoing calls can be made per agent.

1.9. Max abandoned %

The number in this field indicates the allowable percentage of abandoned calls (successful dialing attempts accepted by the members but did not connect to the agent) relative to the total number of attempts members accepted.

If this percentage exceeds the specified value, the predictive dialer changes to the progressive dialer type.

Unit of measurement - percentage (%)

1.10. Abandon rate adjustment

Here you specify the number of first calls that will not be considered for calculating the percentage of abandoned calls.

It is used at the beginning of a dialer, including the transition from progressive to predictive.

1.11. Playback silence

This specifies the time in milliseconds from the beginning of the connection with the member to the start of playing the media file.

1.12. Max calls

The maximum allowed number of parallel outgoing calls.

If you assign a negative value, all resources will be used (there will be a limit on the "Max agent lines").

1. Sort members retries by descending;
2. Strict circuit;
3. Retry abandoned;
4. Recording;
5. Dialing Attempts per each phone number;
6. Allow greeting agent;
7. Endless;
8. Sticky.