Olga Chorna
New functionality:
- 🆕 Web applications migration to Vue3;
- 🆕 New Audit application: creating questionnaires, evaluating quality, calculating scores, and more;
- [Workspace] New widgets for displaying chat service metrics;
- [Workspace] Added information display about service break (Break-out);
- [Workspace] Delayed auto pickup of a call or chat;
- [Workspace] Displaying the agent’s performance score;
- [Supervisor] Displaying the agent’s performance score;
- [History] Updated filter block with the ability to save a set of filters for the next use;
- [Admin] Added a new right to change the user’s password;
- [Admin] Updated chat providers;
- [Admin] A new parameter for chat queues that allows you to specify the maximum idle time;
- [Flow] Added an option to the callbackQueue app to assign an agent to the task;
- [Flow] Added a possibility to the ListAdd app to specify the maximum validity period;
- Added the possibility to configure the enumeration of all available resources within one attempt to dial the subscriber's number by the dialer;
- Added new user login and logout events that allow you to inform users by email about login;
- New REST API for the group adding and deleting numbers to a dialer resource;
- New REST API for the group adding and removing agent skills;
- Updated documentation and app localization.
Improvement:
- [Workspace] Updated the break window to display a reason for the break;
- [Workspace] Dynamic pages buttons are placed at the bottom of the page for more convenient agent access;
- [Workspace] Implemented a unified style of the call and task management buttons;
- [History] Optimized the filter block and visual display of call recordings;
- [History] Fixed a bug concerning displaying long comments;
- [History] Updated block for displaying call output information: variables and AMD results;
- [Flow] Fixed the bug with playing a file in the joinAgent app;
- [Flow] Fixed bugs with dragging and dropping elements in several apps;
- [Admin] The player in the Media section is displayed only for audio files;
- For subscribers that were terminated by the maximum time as EXPIRE, now works the Hook leaving event;
- Fixed the bug with post-scheme processing when the postprocessing is enabled;
- Fixed the bug with email attachment filenames;
- Fixed the bug when the call from a progressive dialer comes to the agent after exiting the call center mode;
- Improved stability of services after losing the connection with Consul;
- Bug fixes and general improvements.
Update:
{"serverDuration": 14, "requestCorrelationId": "cc5f14763fcc4e3da0f92728e3248155"}