1. Description

Here you can enter general information about the Queue.

Consists of fields (Fig.1):

1. Name;
2. Calendar;
3. Stop list;
4. Priority;
5. Team;
6. Ringtone;
7. Grantee;
8. Description

Fig. 1. General tab

1.1. Name

The name of the Queue is entered here.

1.2. Calendar

Here you can choose which Calendar the Queue runs on.

1.3. Stop list

Here you select a list of Members who will be automatically rejected - the blocklist. 

When you click on the Stop list field, a drop-down list opens from which a choice is made. If the required list is not displayed, use the Stop list field to search.

How to create a new call list can be found here.

1.4. Priority

Determine which Queue to service first. The higher the number, the higher the priority.

1.5. Team

Here you can select a Team that will work with this Queue. If you do not select a Team, then any free Agent that matches the Skills will be chosen.

1.6. Ringtone

This you choose the sound file that will be played when the subscriber is waiting. It's used when the routing scheme does not specify otherwise.

When you click on the Ringtone field, a drop-down list opens from which a media file is selected. If the required media file is not in the drop-down list, use the Ringtone field as a search field. 

How to upload a new media file can be found here.

1.7. Grantee

Calls from this Queue will automatically inherit the rights of this Role.

When you click on the Grantee field, a drop-down list opens from which the Role is selected. If the required Role is not in the drop-down list, use the field as a search field.

How to create a new Role can be found here.

1.8. Description

The field for entering a description of the Queue.

2.  Opportunities

2.1. Change the Queue Name/Priority/Description 

2.2. Change the Queue Calendar/Stop list
/Team/Ringtone/Grantee