1. Description

The main task of the Preview Dialer is to select a Member and show information about him to the Agent.

 The initiator of the call is the Agent.

It consists of the following tabs:

• General;
• Parameters;
• Processing;
• Agents;
• Skills;
• Resources;
• Buckets;
• Hooks;
• Variables;
• Permissions;
• Logs.

Permissions and Logs tabs are available after entering the data in the required fields and saving and for existing Queues.