Parameters (Preview Dialer)

Owned by Olesya Tantsyura
Last updated: May 16, 2024
3 min read

1. Description

It is designed to configure the parameters of the Preview Dialer.

It consists of the following elements (Fig. 1):

  1. Originate timeout;

  2. Wait between retries;

  3. Max tasks;

  4. Max attempts;

  5. Access to pause when there are more online agents than;

  6. Sort members retries by descending;

  7. Strict circuit;

  8. Dialing Attempts per each phone number;

  9. Recording;

  10. Allow greeting agent;

  11. Endless;

  12. Sticky.

Fig. 1. Parameters tab

1.1. Originate timeout

Waiting time to the Member, that is, how long we will wait for a response from the Member.

1.2. Wait between retries

The time between attempts is the time after which the next call will be made.

1.3. Max tasks

The maximum allowed number of parallel outgoing calls.

If you assign a negative value, all resources will be used (there will be a limit on the Progressive call count per Agent).

If the value is 0, no calls will be made.

1.4. Max attempts

The number of attempts to call the Subscriber is entered here. If it is not connected to the Subscriber for the specified number of attempts, then dialing such a Subscriber stops.

1.5. Access to pause when there are more online agents than:

What the minimum number of online Agents should be for the Agent to be able to switch to pause mode is entered here.

An Agent cannot go into pause mode if the number of Agents online is equal to or less than the number entered in this field.

1.6. Sort members retries by descending

Sort call back to Subscribers whose call time was missed, descending (according to the amount of time counted from the scheduled call time to the moment).

1.7. Strict circuit

The strategy is that first, the call will go through one attempt to dial to members, and then - from the next attempt, taking into account the time of the next call.

The time of the next call is specified in the Wait between retries field. 

If the time of the next call has not yet come, and the calls to members on the first attempt have already ended, then the dialer will wait until the time of the next call for some members comes.

1.8. Dialing Attempts per each phone number

Responsible for the ability to make attempts to dial each number specified for a particular member.

1.9. Recording

Ability to record a conversation.

The Start record after answer switch appears if the switch is on. It is responsible for registering after the Member has answered.

1.10. Allow greeting agent

Allows the inclusion of a personal greeting before connecting with an Agent. The greeting file is selected from the media resources in the Agent's General tab.

1.11. Endless

When this switch is enabled, Members will not be removed from the call list after a successful call unless the processing is used.

The Endless switch is available when processing is turned off!

1.12. Sticky

The ability to assign a specific Agent for the Member. An Agent can be chosen when loading a Member into the Queue or when adding a Member - in the General tab in the Agent field.

2. Opportunities

2.1. Change Queue settings

Goal

 Change Queue settings

Goal

 Change Queue settings

Preconditions

  1. Access to the Admin application;

  2. Access to the Queues partition in the Admin application;

  3. Permission to edit or create in the Queues partition;

  4. The presence of a Preview Dialer or the creation of a new one.

Steps



  1. Click on the field you want to change.

  2. Make the necessary changes (the number can be set using the

    buttons)

  3. Click the Save button

Result

Data saved.