Here you can enter general information about the Queue.
Consists of fields (Fig.1):
Name;
Calendar;
Stop list;
Priority;
Team;
Ringtone;
Grantee;
Tags;
Description
Fig. 1. General tab
1.1. Name
The name of the Queue is entered here.
1.2. Calendar
Here you can choose which Calendar the Queue runs on.
1.3.
Here you select a list of Members who will be automatically rejected - the block list.
When you click on theStop listfield, a drop-down list opens from which a choice is made. If the required list is not displayed, use theStop listfield to search.
Determines which Queue to serve first. The higher the number, the higher the priority.
1.5. Team
Here you can select a Team that will work with this Queue. If you do not select a Team, then any free Agent that matches the Skills will be chosen.
1.6. Ringtone
Here you can choose the sound file that will be played when the subscriber is waiting. It's used when the routing scheme does not specify otherwise.
When you click on the Ringtone field, a drop-down list opens from which a media file is selected. If the required media file is not in the drop-down list, use the Ringtone field as a search field.
Calls from this Queue will automatically inherit the rights of this Role.
When you click on the Grantee field, a drop-down list opens from which the Role is selected. If the required Role is not in the drop-down list, use the field as a search field.
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