Version 23.02

New functionality:

  • 🆕 Integration with WhatsApp using Meta Cloud API;
  • [Workspace] A complete update of the visual part of the application: responsive design, the ability to resize the workspace and minimize additional information;
  • [Workspace] Added an option for additional dialing (DTMF transmission) during a call;
  • [Flow] Added a display of warning about not saving data to the schema close window;
  • [Flow] Added the option of undo/redo changes in the flow schema;
  • [Flow] Added a new application for working with the Rabbitmq from the schema;
  • [Supervisor] Completely updated web phone to connect to the conversation;
  • [Admin] In the Media section, added the possibility of previewing not only for audio, but also for different file types;
  • Added the ability to set templates for the website widget, as in other messengers;
  • Updated the algorithms of progressive and predictive dialers;
  • Updated documentation and localization of applications.

Improvement:

  • [Flow] Fixed a bug when the date of schema creation instead of the current one was displaying to an agent in the postprocessing window;
  • [Admin] Fixed the bug of uploading subscribers to the dialer from the CSV files when not all data was entered;
  • [Admin] Fixed the bug of uploading subscribers to the dialer from the CSV files when the filename was too long;
  • [Admin] Added the possibility to filter by agents in the history of dialer attempts;
  • [Supervisor] Updated visual table interfaces;
  • [Supervisor] Fixed bugs in functionality responsible for connecting to the conversation;
  • [Workspace] Added notification to inform the agent about chat closing by the customer;
  • [History] Added display of AI AMD recognition history;
  • [History] Search performance improvements in the call history;
  • Fixed bugs with time reservation in Appointments;
  • Updated styles of website widget;
  • Fixed bugs related to the PATCH method in HTTP REST API;
  • Bug fixes and general improvements.

Update: