Comparison of Webitel products features
- Olena Bilianska
Note
CallManager installation is necessary in the first place! Accordingly, the other packages will also contain all the functions of the CallManager package.
CallManager is a basic package. CallCenter, Chats and Telemarketing packages allow you to expand the functionality of basic telephony in Creatio.
* Only if you have the CallManager package installed.
Feature | CallManager | CallCenter* | Chats* | Temarketing* |
|---|---|---|---|---|
SIP/WebRTC clients | ||||
Creatio integration | ||||
Access to Webitel WebClient | ||||
Access to call details in CDR | ||||
Call lists | ||||
Inbound/outbound calls | ||||
Call control on the communication panel | ||||
Webitel user management | ||||
Webitel agent management | ||||
Statuses of call-center agents | ||||
Subscriber identification | ||||
Inbound calls queue processing | ||||
Inbound chats queue processing | ||||
Access to the chat history | ||||
Automatic outbound calls (dialers) |