Webitel system settings
- Marharyta Kadatska
- Olena Bilianska
- Former user (Deleted)
Description
This section describes the purpose of the system settings that are used in Creatio integration packages with the Webitel telephony system.
1. "System settings" section
To open the "System designer", in the upper right corner of the screen (Fig. 1) you need to click on the icon (1), and then select "System designer" (2).
Fig. 1. Opening the system designer
In the System designer, select in the "System setup" section (Fig. 2) the "System settings" subsection (1).
Fig. 2. "System settings" section
For convenience, most of the settings can be found by filtering the "Name" or "Code" fields that contain "webitel" or "wtel". To do this, in the window that opens (Fig. 3) you need to set the filter (1) (2) for the appropriate word (3), and confirm (4). A list of all system settings (5) that fall under the filter will appear.
Fig. 3. Webitel system settings
2. System settings for Webitel products in Creatio
* To obtain the values of the main parameters for connection, contact Webitel technical support:
email: support@webitel.com
support portal: my.webitel.com
Code | Name | Description |
|---|---|---|
webitelLibraryPath * | Webitel Path | Connection string to WebSocket server Webitel. You need to specify your Webitel server. |
webitelApiToken * | webitelApiToken | An integration token for the API realization. |
webitelConnectionString * | Webitel connection string | Link to Webitel HTTP API. |
LimitCountToClient | Count of calls to the client by missed | If a missed call appears, Webitel sends a POST request to Creatio. If the call has the code "isExpired", then the last Activity is searched. If the number of calls to the client on it is greater than, or equal, to the value of the system setting, then the result and the status "Completed" are set in the Activity. |
webitelExtension | webitelExtension | A system setting that specifies which extension number to use when automatically creating a Webitel user. After use, the value increases by 1. |
webitelCreateCallsFromCDR | CreateCallsFromCDR | The enabled system setting allows you to create new entries in the "Calls" section in Creatio during CDR synchronization. |
webitelAutoRegisterUser | webitelAutoRegisterUser | The enabled system setting allows you to create a user on Webitel automatically if the current account does not have a Webitel user when you log in. |
WebitelCdrUrl | WebitelCdrUrl | A system setting that specifies the subpath to download the CDR from the Webitel server. Full URL= webitelConnectionString + WebitelCdrUrl. |
WebitelUserDefaultRoleId | Webitel default role identifier for newly created user | The system setting value specifies the user's role ID on Webitel. When creating a user in the "Users of Webitel" section, a new role will be automatically assigned to the user, if one exists. |
WtelNeedToShowReloadDialog | Show popup on page reload | Setting to enable/disable a pop-up on tab reload/close. |
webitelCallListUrl | webitelCallListUrl | System setting that specifies the subpath for downloading call lists from the Webitel server. Full URL= webitelConnectionString + webitelCallListUrl. |
webitelCallListCommunicationUrl | webitelCallListCommunicationUrl | A system setting that specifies a subpath for creating and deleting numbers in a call list. Full URL= webitelConnectionString + webitelCallListCommunicationUrl. |
WtelShowWebitelVariables | Show Webitel variables | The enabled system setting allows you to display in the communication panel the variables that are transmitted from the call routing from Webitel. |
WtelAnonymContactId | WtelAnonymContactId | The contact ID that will be used as anonymous (for example, if the chat came from the widget or the subscriber was not identified). If the contact is not specified or not correct, it will be created automatically. |
webitelWebrtcConnectionString | webRTC connection string | The connection string that is transmitted to Webitel when connecting. |