1. Description

It is designed to view information on existing licenses with the ability to add a new license using a license key.

Contains a register of records of issued licenses for Webitel products in this domain.

The All licenses page is available to Users with global view permission - the Select action permission in the Role permissions tab of the Role assigned to the User.

List of available product licenses:

CALL_CENTER;
CALL_MANAGER;
VOIP_DEVICE;
MOBILE;
EMAIL;
CHAT;
QUALITY_AUDITOR;
CUSTOMER_SERVICE;
CUSTOMER_PORTAL.

The following table shows the registered products list:

[Objclass/Product]	Section	`CALL_CENTER`	`CALL_MANAGER`	`VOIP_DEVICE`	`MOBILE`	`EMAIL`	`CHAT`	`QUALITY_AUDITOR`	`CUSTOMER_SERVICE`
`roles`	Roles	✓	✓	✗	✗	✗	✗	✗	✗
`users`	Users	✓	✓	✓	✓	✗	✗	✗	✓
`devices`	Devices	✓	✓	✓	✓	✗	✗	✗	✗
`gateways`	Gateways	✓	✓	✗	✗	✗	✗	✗	✗
`calls`	Applications: History; Supervisor; Workspace	✓	✓	✓	✓	✗	✗	✗	✓
`dictionaries`	Lookups: Agent Skills; Locations; Communication types; Agent statuses.	✓	✓	✗	✗	✗	✗	✗	✓
`calendars`	Calendars	✓	✓	✗	✗	✗	✗	✗	✗
`schema`	Flow schemas	✓	✓	✗	✗	✗	✗	✗	✗
`trigger`	Triggers	✓	✓	✗	✗	✗	✗	✗	✗
`acr_routing`	Dialplan	✓	✓	✗	✗	✗	✗	✗	✗
`media_file`	Media files	✓	✓	✗	✗	✗	✗	✗	✓
`record_file`	the ability to playback to conversation recordings in History	✓	✓	✓	✓	✗	✗	✗	✓
`storage_profile`	Storage	✓	✓	✗	✗	✗	✗	✗	✗
`cognitive_profile`	Cognitive profiles	✓	✓	✗	✗	✗	✗	✗	✗
`cc_list`	Call lists (Lookups)	✓	✗	✗	✗	✗	✗	✗	✗
`cc_team`	Teams	✓	✗	✗	✗	✗	✗	✗	✗
`cc_agent`	Agents	✓	✗	✗	✗	✗	✗	✗	✗
`cc_queue`	Queues	✓	✗	✗	✗	✗	✗	✗	✗
`cc_bucket`	Buckets	✓	✗	✗	✗	✗	✗	✗	✗
`cc_resource`	Resources	✓	✗	✗	✗	✗	✗	✗	✗
`cc_resource_group`	Resource groups	✓	✗	✗	✗	✗	✗	✗	✗
`acr_chat_plan`	Chatplan	✓	✗	✗	✗	✗	✗	✗	✗
`email_profile`	Email profiles	✗	✗	✗	✗	✓	✗	✗	✗
`chats`		✗	✗	✗	✗	✗	✓	✗	✓
`chat_bots`	Chat Gateways	✗	✗	✗	✗	✗	✓	✗	✓
`cc_audit_form`	Audit	✗	✗	✗	✗	✗	✗	✓	✗
`contacts`	CRM	✗	✗	✗	✗	✗	✗	✗	✓

Table. 1. The registered products list

CUSTOMER_PORTAL is for connecting external users via the Mobile SDK

There are two types of licenses:

Competitive - the number of Users simultaneously registered in the system is licensed;
Nominal - issued to a specific User.

The license for the CHAT product can only be of a nominal type!

CHAT regulates how many Chat Gateways can be enabled at the same time. It is not assigned to a User but allows you to connect to Telegram, web chat, Facebook, etc.

The CHAT-licensed product defines the maximum number of Chat Gateways simultaneously activated in all domains assigned to such a license.

Licenses for the Chat product are not summed up! The license with the largest number of Chat Gateways is taken into account.

It is possible to combine licenses.

If the license has expired, access to the system will be unavailable.

The EMAIL licensed product defines the maximum number of Email profiles that can be simultaneously activated in all domains assigned to such a license.

In a situation where several products of the EMAIL type are provided, one is selected with the maximum number (they are not summed up!).

The license is assigned to an Agent and provides access to the Email profiles section.

For example, ten issued licenses can be simultaneously assigned to ten different Users, allowing them to activate no more than ten Email profiles.

The All licenses page consists of the following elements:

Search field (Fig.1(1));
Add tool (Fig.1(2));
Refresh button (Fig.1(3));
Registry (Fig.1(4));
Pagination (Fig.1(5)).

Fig. 1. All licenses page

1.1. Search field

The search is performed on the Product column.

1.2. Add tool

Click the button (Fig.1(2)) to add a new license. After clicking, the Import license modal window opens (Fig.2).

Fig. 2. Import license modal window

The Import license modal window consists of the following elements:

License key - is designed to enter a license key;
Add - the button becomes active (colored in orange) after entering data in the License key field;
Close - is designed to close the modal window without saving the entered data in the License key field.

1.3. Refresh button

(Fig.1 (3)).

1.4. Registry

The registry is a list of entries, each of which consists of a set of fields:

ID;
Product;
Valid from;
Valid till;
Used;
Limit;
Competitive;
Status.

1.4.1. Id

Clicking the button copies the license key.

1.4.2. Product

Displays the name of the product for which the license has been issued.

1.4.3. Valid from

Displays the start date of the license.

1.4.4. Valid till

Displays the license expiration date.

1.4.5. Used

Displays the number of Users assigned a nominal license.

Displays the number of currently active Users for competitive licenses.

When you click on the number, a modal window opens, which displays the Users to whom this license has been assigned (Fig. 3).

Fig. 3. QUALITY_AUDITOR modal window

It consists of the following elements:

Search field (Fig.1(1));
Registry (Fig.1(2));
Pagination (Fig.1(1)).

1.4.5.1. Search field

The search is performed on the User column.

1.4.5.2. Registry

The registry is a list of entries, each of which consists of a set of fields:

Domen - the name of the domain in which the User was created;
User - the username is displayed;
Used - it is a switch.

Switch positions:

- the User uses the license (is online);

- the User does not use the license.

The switch can be switched from active to inactive, thereby forcibly logging out the user. You can only use this for a user from your domain.

1.4.5.3. Pagination

1.4.6. Limit

Displays the maximum number of Users that can be assigned a license for named licenses

Displays the maximum possible number of active Users with that license for a competitive license.

1.4.7. Competitive

Displays whether the license is competitive.

True - the a competitive license.

Empty field - the nominal license (non-competitive).

1.4.8. Status

Displays the number of days until the end of the license.

1.5. Pagination

2. Opportunities

2.1. Add a license

Goal	Add a license

Goal

Add a license

Preconditions

Access to the Admin application;
Access to the Licenses section in the Admin application;
Global permission (Select);
Availability of a license key.

Steps

Click the
button. The modal window Import license opens.
Enter the license key in the License key field. The Add button turns yellow and becomes active.
Click the Add button

Result

The modal window closes. An entry for the product for which the license was added appeared in the registry.

2.2. Copy the license key of an active license

Goal	Copy the license key of an active license