1. Description

It is designed to create connection types that are used to configure dialers. Set when creating a subscriber and resource group.

It consists of the following elements:

1. Creation tool (Fig.1(1));

2. Search field (Fig.1(2));

3. Refresh button (Fig.1(3));

4. Registry (Fig.1(4));

5. Pagination (Fig.1(5)).

Open

Fig. 1. Communication types page

1.1. Creation tool

Use the Add button (Fig.1(1)) to create a new object. Access to a General tab opens after clicking. You can open the General tab for existing Communication types through the entries editing tool (see paragraph 1.4.5).

1.2. Search field

The search is performed on the Name column.

1.3. Refresh button

(Fig.1 (3)).

1.4. Registry

The registry is a list of entries of existing objects in this section, each of which consists of a set of fields:

1. Checkbox;

2. Name;

3. Channel;

4. Code;
   
   

5. Default;

6. Description;

7. Editing tool;

8. Removal tool.

1.4.1. Checkbox

Fig. 2. Confirm deletion modal window

1.4.2. Name

The name of the Communication type is displayed here.

1.4.3. Channel

The communication channel is displayed here. The following communication channels are available:

• Phone;

• Email;

• Messaging.

1.4.4. Code

Here, you can see the code for linking Communication type and Member.

1.4.5. Default

This displays which entries are selected by default for each channel. The communication type marked with the "Default" radio button is assigned to a Сontact when you add it to Workspace. More information about adding a Сontact to Workspace can be found here.

1.4.6. Description

Here is a description of the Communication type.

1.4.7. Editing tool

1.4.8. Removal tool

Fig. 3. Confirm deletion modal window

1.5. Pagination

2. Opportunities

2.1. Create a new Communication type

2.2. Delete a Communication type

2.3. Delete several Communication types

2.4. Edit a Communication type