1. Description

It is designed to assign Skills to an Agent. Skills determine which tasks can be set to the Agent.

It consists of the following elements:

1. Search field (Fig.1(1));

2. Adding tool (Fig.1(2));

3. Refresh button (Fig.1(3));

4. Registry (Fig.1(4));

5. Pagination (Fig.1(5)).

Open

Fig. 1. Skills tab

1.1. Search field

The search is performed in the Skills column.

1.2. Adding tool

To add a Skill, you must click the add button. The Add Skill modal window opens (Fig. 2) after clicking the add button. It consists of the Skill and Capacity fields and the Add and Close buttons.

Open

Fig. 2. Add skill modal window

1.3. Refresh button

(Fig.1 (3)).

1.4. Registry

The registry is a list of entries of existing objects in this section, each of which consists of a set of fields:

1. Checkbox;

2. Skills;

3. Capacity;
   
   

4. State;

5. Editing tool;

6. Removal tool.

1.4.1. Checkbox

Use to select one or more entries. An additional delete tool appears after selecting one or more entries. Information about the number of entries chosen for deletion appears when you hover over this tool.

1.4.2. Skills

Skill names are displayed here. How to create a new Skill can be found here.

1.4.3. Capacity

This shows the level of proficiency in this skill. You can set it from 0 to 100. The larger the number, the higher the skill level.

1.4.4. State

You can enable/disable the Skill by using the switch in this column. The enabled Skills determine the Queues in which the Agent will work. The Queues in which the Agent works are displayed in the Queues tab.

1.4.5. Editing tool

The Add Skill modal window opens (Fig. 2) after clicking the  button. You can change the data in it.

1.4.6. Removal tool

It is used to remove a skill assigned to an Agent. Clicking the delete button  removes the selected skill from the Agent.

1.5. Pagination

2. Opportunities

2.1. Add a Skill

2.2. Delete a Skill

2.3. Delete several Skills

2.4. Edit a Skill

2.5. Enable/disable Skill