Start

Start component

Ring ready

Beeps generation

Pre answer

The ability to play an early media file when we can already play something in the channel, but there is still no answer. What will be played is set in the "Ringback" component, section "At Call"

Ringback

Set up beeps or media file.

Selected tone - %(1000,6000,425);loops=-1

Set variables

Assignment of additional variables. Namely:

• hangup_after_bridge - true - end of the call, if there was a connection between the subscriber and the operator;;

• continue_on_fail - true  -  continue processing outbound routing when called agents are busy.

Bridge

Leg-B side generations. One-by-one attempts are made to connect to operators whose extension numbers are enter in the "Extension" fields.

This requires:

•  select "failover" in the "Bridge strategy" field;

• click the "Add user" button in the "Endpoints" element. Enter the extension number of the operator in the "Extension" field. Press the "Add" button in the "Endpoint parameters" element and enter there the number of seconds (10) that an attempt to dial the operator will be made  - call_timeout - 10

In this example, an attempt will be made to dial a group of 4 operators. Their extension are 100, 101, 102 and 103.

Answer

Connect subscriber to the system

Playback

Play audio file at the start of a conversation. For example, with information that all operators are busy.

This requires:

• select "media" in the "File type" field;

• in the "Media" field that appears, select a file that will be played to the subscriber.

• press the "Add" button.

Hangup

End the call