Infobip

Owned by Olesya Tantsyura
Last updated: Mar 29, 2024
2 min read

1. Description

Infobip is a cloud-based business communication platform that automates customer communication across all communication channels. Acts as an intermediary between the customer company and Webitel.

Consists of fields (Fig.1):

  1. Name;
  3. URI;
  4. Flow;

Fig. 1. Infobip tab

1.1. Name

Here you enter the name that will be displayed in the registry of the Chat Gateways page.

1.2. Api Key

Infobip provides data for this field.

1.3. URI

The unique URI of the account. Generated automatically and used inside the Webitel system.

1.4. Flow

Here you can choose which Flow will be processed when the Chat Gateway is used.

When you click on the Flow field, a drop-down list opens from which the flow is selected. If the required flow is not in the drop-down list, use the Flow field as a search field.

How to create a new Flow can be found here.

Infobip provides data for this field.

2. Opportunities

2.1. Change to chat settings (Infobip)

Goal

Change a Name/Api Key/URI/Base URL

Preconditions
  1. Access to the Admin application;
  2. Access to the Chat Gateways section in the Admin application;
  3. Permission to create or edit in the Chat gateways section;
  4. Have at least one Chat Gateway for Infobip or create a new one.

Steps


  1. Click on the field you want to change.
  2. Make the necessary changes.
  3. Click the Save button.

Result

Data saved.

2.2. Change a Flow 

Goal

Change a Flow

Preconditions
  1. Access to the Admin application;
  2. Access to the Chat Gateways section in the Admin application;
  3. Permission to create or edit in the Chat gateways section;
  4. Have at least one Chat Gateway for Infobip or create a new one;
  5. Have a Flow.

Steps


  1. Click on the Flow field. A drop-down list opens.
  2. Select the required option from the drop-down list.
  3. Click the Save button.

Result

Data saved