Instagram

Owned by Olesya Tantsyura
Last updated: Apr 01, 2024
3 min read

1. Description

It is designed to set up a chat from an Instagram page.

It consists of the following elements (Fig.1):

  1. Settings panel (Fig.1(1));

  2. Add/remove element (Fig.1(2));

  3. Refresh button (Fig.1(3));

  4. Register (Fig.1(4)).

Fig. 1. Instagram page

Pages have to be created in advance. Connection occurs before existing Instagram Business Accounts.

1.1. Settings panel

Consists of switches:

  • Track comments;

  • Track mentions.

After activation, such messages can be caught in the Flow and added to the Task Queue for further processing by Agents.

1.2. Add/remove element 

It is designed to add or remove pages. Provided as an Add or Remove Pages button.

Refresh the page before adding or removing pages.

When you click on the Add or remove pages button, a separate browser window opens to enter the site facebook.com/ (Fig. 2).

Fig. 2. Login window

You have to be logged in as the page administrator.

The page for selecting Instagram Business Accounts opens (Fig. 3).

Fig. 3. Choosing Instagram Business Accounts

Make a selection and click the Continue button. After that, a page for selecting a page opens (Fig. 4).

Fig. 4. Choosing pages

Make a selection and click the Continue button. After that, the permissions page opens (Fig. 5).

Fig. 5. Access

Click the Save button. Instagram Business Accounts selected using the checkbox will be added to the registry, and pages that are not checked will be deleted.

A page opens with a notification that the pages have been successfully connected. Click the Got it button (Fig.6).

Fig. 6. Linking notice

1.3. Refresh button

(Fig.1(3)).

1.4. Registry

The registry is a list of entries of existing objects in this section, each of which consists of a set of fields:

  1. ID;

  2. Name;

  3. Instagram;

  4. Accounts.

1.4.1. ID

- used to copy the Facebook Page ID.

1.4.2. Name

The name of the Facebook page is displayed here.

1.4.3. Instagram

The name of the Instagram Business Account is displayed here.

1.4.4. Accounts

This field displays the names of Facebook page administrator accounts. When you click on the name, a modal window opens where all administrators are displayed (Fig. 7).

Fig. 7. Accounts modal window

The Accounts modal window contains a search field and a list of administrator accounts.

2. Opportunities

2.1. Enable/disable tracking of comments/mentions

Goal

Disable mention tracking

Goal

Disable mention tracking

Preconditions

  1. Access to the Admin application;

  2. Access to the Chat Gateways section in the Admin application;

  3. Permission to create or edit in the Chat gateways section;

  4. Have at least one Chat Gateway for Messenger or create a new one.

  5. Have at least one added Instagram page.

Steps

 

  1. Turn the Track mentions switch to the active position.

  2. Click the Save button.

Result  

Data saved.