1. Description

It is designed to configure the parameters of the Queue.

It consists of the following elements (Fig. 1):

1. Wait between retries;

2. Max tasks;

3. Max attempts;

4. Access to pause when there are more online agents than:

5. Sort members retries by descending;

6. Sticky.

Open

Fig. 1. Parameters tab 

1.1. Wait between retries 

The time between attempts to connect is the time after which the connection will be retried.

1.2. Max tasks

The maximum allowed number of parallel outgoing tasks.

If you assign a negative value, all resources will be used.

If the value is 0, no tasks are performed.

1.3. Max attempts

Yere enters the number of attempts to connect.

1.4. Access to pause when there are more online agents than:

What the minimum number of online Agents should be for the Agent to be able to switch to pause mode is entered here.

An Agent cannot go into pause mode if the number of Agents online is equal to or less than the number entered in this field.

1.5. Sort members retries by descending

Sort the list of tasks whose connection time was missed, descending (by the amount of time thunted from the scheduled connection time to the current moment).

1.6. Sticky

The ability to assign a specific Agent.

2. Opportunities

2.1. Change Queue settings